Returns

A customer has 72 hours (beginning the day the item is received) to inform us they would like to make a return.  If you fail to notify us within 72 hours of delivery, we cannot offer a refund or exchange.

All items must be in the same condition that you received it, and in the original packaging, with all accessories and documentation. Accessories such as strings, cables and picks must be unopened. Any item that is not in the same condition as it was received may be rejected or subject to a restocking fee.

Apparel, microphones, headphones, or any product considered a wearable is not returnable under any circumstances.

If an instrument was given in trade toward a purchase, and the customer wishes to return the newly acquired instrument, they may not have the traded instrument returned. The customer may return the new instrument, but will only receive store credit for the trade value, or we may offer to purchase the instrument back at 60% market value, minus cost of repairs.

The customer is responsible for all shipping expenses. The customer is also responsible for all risk in returning an instrument. Please make sure it is properly packed and insured. If you have any questions regarding packing and shipping your item, please contact the store.

Refunds

After we have received and inspected your item to verify it’s condition, we will email you to notify you that your return has been received and confirm whether or not it has been accepted.  Your refund will be processed minus the original outbound shipping cost plus a 5% restocking fee. The restocking fee is to cover payment processing fees and will be waived if the original payment was made in cash, wire-transfer, or any non-fee form of payment.